Guest Experience Manager - Elevate Hospitality Excellence in Jakarta

Join Accor, a global leader in hospitality, as a Guest Experience Manager in the vibrant heart of Jakarta Raya. In this pivotal role, you will lead a dynamic team to craft unforgettable guest journeys, ensuring every interaction reflects the high standards of our luxury hotels. With a focus on exceptional service and guest satisfaction, you will drive initiatives to enhance the overall guest experience, from check-in to check-out and beyond.

At Accor, we are committed to innovation and excellence. Our hotels in Jakarta Raya are known for their unique blend of modern amenities and warm hospitality. As a Guest Experience Manager, you will have the opportunity to work in a fast-paced environment, collaborating with cross-functional teams to deliver outstanding service. This role is perfect for a professional who is passionate about creating memorable experiences and is ready to take their career to the next level.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of Guest Experience Specialists to ensure high standards of service and guest satisfaction.
• Develop and implement strategies to enhance the guest experience, from check-in to check-out and beyond.
• Monitor guest feedback and analyze data to identify trends and areas for improvement.
• Collaborate with hotel departments to ensure seamless coordination and a cohesive guest experience.
• Train and mentor team members to uphold the highest standards of service.
• Stay updated with industry trends and best practices to continuously improve service quality.
• Participate in quality assurance activities to ensure consistency in service delivery.
• Represent the hotel at industry events and conferences to network and share best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in guest experience management or a similar role in the hospitality industry.
• Proven track record of successfully managing teams and driving service excellence.
• Strong knowledge of hotel operations and industry standards.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite, including Excel for data analysis.
• Certification in Guest Experience Management or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

Lowongan Terkait